Effective Date: July 13, 2026 Last Updated: July 13, 2026
At Intouch Mobile Pvt Ltd, customer satisfaction is important to us. We strive to provide genuine products and excellent service. Please read our Return & Refund Policy carefully before making a purchase.
Eligible Returns
You may request a return or replacement if:
You received the wrong product.
The product arrived damaged during delivery.
The product has a verified manufacturing defect.
The item delivered is incomplete or missing accessories.
The product is dead on arrival (DOA), subject to inspection.
Any return request must be reported within 24 hours of receiving the product.
Return Conditions
To qualify for a return, the product must:
Be unused and in its original condition.
Be returned with the original packaging.
Include all accessories, manuals, warranty cards, and promotional items.
Be accompanied by the original invoice or proof of purchase.
Intouch Mobile reserves the right to inspect all returned items before approving a replacement or refund.
Items That Cannot Be Returned
Returns or refunds will not be accepted for:
Products damaged due to misuse, accidents, or negligence.
Physical or liquid damaged products.
Products with broken manufacturer seals.
Software-related issues after customer setup or installation.
Products repaired or modified by unauthorized persons.
Change-of-mind purchases.
Incorrect model, colour, or compatibility selected by the customer.
Products without original packaging or accessories.
Clearance, promotional, or special offer items unless defective.
Gift cards, digital products, downloadable software, or prepaid services.
Mobile Phones
Mobile phones are eligible for return or replacement only if a verified manufacturing defect is found.
Products with physical damage, liquid damage, software modifications, rooted devices, jailbroken devices, or unauthorized repairs are not eligible for return or replacement.
Manufacturer warranty procedures may apply depending on the brand.
Mobile Accessories
Accessories including chargers, cables, earphones, power banks, phone cases, screen protectors, and similar items are covered only for manufacturing defects where a warranty is provided.
Damage caused by misuse, accidental damage, or normal wear and tear is not covered.
Memory Cards & USB Flash Drives
Memory cards and USB flash drives may be returned only if they have a confirmed manufacturing defect.
Data loss, file corruption, accidental formatting, virus infections, or compatibility issues are not covered under this policy.
Customers are responsible for maintaining backup copies of their data.
Samsung Accessories & Genuine Brand Accessories
Original Samsung accessories and other branded accessories are covered by the manufacturer’s or authorized distributor’s warranty where applicable.
Warranty terms vary by product and manufacturer.
Inspection & Approval
All returned products will be inspected by our technical team.
Depending on the inspection results, we may:
Replace the product.
Repair the product.
Refer the product to the manufacturer or authorized service centre.
Reject the return if it does not meet our policy requirements.
The decision of Intouch Mobile shall be final after inspection.
Refund Policy
Refunds are provided only when:
The ordered product is unavailable.
A replacement cannot be arranged.
A refund is required under applicable consumer protection laws.
Refunds are not provided for:
Change of mind.
Incorrect product selection by the customer.
Delays caused by courier services.
Delivery charges once the order has been successfully dispatched or delivered.
Refund Processing Time
Approved refunds are generally processed within:
Bank Transfer: 2–5 business days.
Credit/Debit Card: 7–14 business days (depending on the issuing bank).
Online Payment Gateway: Processing time depends on the payment provider.
Actual processing times may vary depending on your financial institution.
Delivery Damage
Please inspect your order before accepting delivery.
If the package appears damaged:
Inform the delivery representative immediately.
Take clear photographs of the package and product.
Contact Intouch Mobile Customer Support within 24 hours.
Claims reported after acceptance may not qualify for replacement or refund.
Warranty Claims
Warranty claims are handled separately under our Warranty Policy.
Warranty service does not automatically entitle the customer to a refund.
Products may be repaired or replaced according to the manufacturer’s warranty terms.
How to Request a Return
To request a return or refund:
Contact our Customer Support Team.
Provide your order number or invoice.
Describe the issue.
Submit photographs or videos if requested.
Wait for return authorization before sending the product.
Returns sent without prior approval may not be accepted.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Thank you for choosing Intouch Mobile. We appreciate your trust and are committed to providing genuine products, reliable warranty support, and excellent customer service.
