Effective Date: July 13, 2026 Last Updated: July 13, 2026
At Intouch Mobile Pvt Ltd, we are committed to delivering your orders safely, securely, and on time. This Delivery Policy explains our delivery process, estimated delivery times, shipping charges, and customer responsibilities.
Delivery Coverage
We currently deliver to most locations across Sri Lanka through our own delivery service and trusted courier partners.
Delivery availability may vary depending on your location.
Order Processing
Orders are processed during our normal business hours.
After placing your order:
You will receive an order confirmation.
Your order will be verified and prepared for dispatch.
Once shipped, you may receive a notification with delivery details where applicable.
Orders placed on Sundays or public holidays may be processed on the next working day.
Estimated Delivery Time
Estimated delivery times are:
Colombo & Suburbs: 1–2 Business Days
Other Areas in Sri Lanka: 2–5 Business Days
Remote Locations: 3–7 Business Days
Delivery times are estimates and may vary due to courier schedules, weather conditions, public holidays, or other unforeseen circumstances.
Delivery Charges
Delivery charges are calculated during checkout based on:
Delivery location
Product size and weight
Shipping method
Free delivery promotions may be offered on selected products or during promotional campaigns.
Same-Day & Express Delivery
Same-day or express delivery may be available for selected products and locations.
Availability depends on:
Stock availability
Delivery address
Order placement time
Courier availability
Additional charges may apply.
Cash on Delivery (COD)
Cash on Delivery is available for selected locations and eligible products.
For COD orders:
Customers must ensure someone is available to receive the order.
Payment must be made in full at the time of delivery.
Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.
Order Tracking
Where available, customers will receive shipment updates from our courier partners.
If you have questions regarding your shipment, please contact our Customer Support Team.
Delivery Inspection
Customers are encouraged to inspect the package before accepting delivery.
If you notice:
Damaged packaging
Missing items
Incorrect products
Visible physical damage
Please notify the delivery representative immediately and contact Intouch Mobile within 24 hours.
Claims submitted after acceptance may not qualify for replacement or compensation.
Failed Deliveries
A delivery may be considered unsuccessful if:
The customer is unavailable.
The delivery address is incorrect or incomplete.
The customer refuses the shipment after confirmation.
Additional delivery charges may apply for re-delivery.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery details.
Intouch Mobile is not responsible for delays or failed deliveries resulting from incorrect addresses, phone numbers, or recipient information.
Store Pickup
Where available, customers may choose Store Pickup during checkout.
Customers should collect their order within 7 days after receiving the pickup notification.
Orders not collected within this period may be cancelled or restocked at our discretion.
Delivery Delays
Although we make every effort to deliver on time, delays may occur due to circumstances beyond our control, including:
Severe weather
Public holidays
Road closures
Courier delays
Natural disasters
Security restrictions
High seasonal demand
Intouch Mobile is not liable for delays caused by third-party courier services or events beyond our reasonable control.
International Shipping
Currently, Intouch Mobile delivers only within Sri Lanka, unless otherwise announced.
Risk and Ownership
Ownership of the products transfers to the customer once the order has been delivered and accepted.
Customers are responsible for inspecting the products upon delivery.
Contact Us
If you have any questions regarding delivery or shipping, please contact us.
