Effective Date: July 13, 2026 Last Updated: July 13, 2026
At Intouch Mobile Pvt Ltd, we are committed to supplying genuine products backed by reliable warranty support. This Warranty Policy explains the terms and conditions applicable to products purchased from Intouch Mobile.
Warranty Coverage
Warranty coverage varies depending on the product and brand.
Products sold by Intouch Mobile may include:
Manufacturer Warranty
Authorized Dealer Warranty
Company Warranty
Checking Warranty (where applicable)
The applicable warranty period is clearly mentioned on each product page and your purchase invoice.
Products Covered
Warranty may apply to:
Mobile Phones
Tablets
Smartwatches
Earbuds and Headphones
Bluetooth Speakers
Chargers and Fast Chargers
USB Cables
Power Banks
Samsung Accessories
Mobile Accessories
Memory Cards (microSD)
USB Flash Drives (Pen Drives)
SSDs and Storage Devices
Selected Computer Accessories
Warranty coverage varies depending on the manufacturer and product category.
What Is Covered
Warranty covers manufacturing defects occurring during normal use under the specified warranty period.
All warranty claims are subject to inspection by our technical team or the authorized service centre.
What Is Not Covered
Warranty does not cover:
Physical damage
Liquid or moisture damage
Screen cracks or broken displays
Damage caused by dropping or impact
Power surges or lightning damage
Fire or natural disasters
Normal wear and tear
Cosmetic damage
Unauthorized repairs or modifications
Rooted Android devices
Jailbroken Apple devices
Software installed by customers
Virus or malware infections
Loss of personal data
Damage caused by misuse, negligence, or improper handling
Mobile Phones
Mobile phones are covered only for verified manufacturing defects.
Warranty becomes void if:
The device has physical damage.
The device has liquid damage.
The IMEI number has been altered or removed.
The device has been opened or repaired by an unauthorized technician.
The device has been rooted, jailbroken, or modified with unofficial software.
Some brands require warranty claims to be handled directly by the manufacturer’s authorized service centre.
Mobile Accessories
Mobile accessories such as chargers, cables, earphones, adapters, and power banks are covered only against manufacturing defects where a warranty is specified.
Consumable items and products damaged through misuse are not covered.
Memory Cards & USB Flash Drives
Memory cards and USB flash drives are covered only for manufacturing defects.
Warranty does not cover:
Data loss
File corruption
Virus infection
Accidental formatting
Compatibility issues with unsupported devices
Customers are responsible for maintaining backup copies of their data.
Samsung Accessories
Original Samsung accessories supplied by Intouch Mobile are covered under the applicable Samsung or authorized distributor warranty where available.
Warranty conditions may differ depending on the product.
Warranty Claim Requirements
To submit a warranty claim, customers must provide:
Original purchase invoice or receipt
Product in question
Original accessories (if requested)
Original packaging where required
Failure to provide proof of purchase may result in rejection of the warranty claim.
Warranty Assessment
All warranty claims are subject to technical inspection.
Following inspection, Intouch Mobile or the authorized service provider may:
Repair the product
Replace the product
Replace defective parts
Refer the product to the manufacturer
Reject the claim if the issue is not covered under warranty
The inspection result shall determine the warranty outcome.
Warranty Processing Time
Warranty processing times vary depending on the product and manufacturer.
Estimated processing times may range from 7 to 30 business days.
Certain international warranty claims may require additional processing time.
Replacement Policy
A replacement product may be offered only when:
A verified manufacturing defect is confirmed.
The product cannot be repaired.
A replacement unit is available.
If the same model is discontinued, an equivalent replacement or another suitable solution may be offered at the discretion of Intouch Mobile.
Warranty Limitations
The warranty:
Applies only to the original purchaser.
Is not transferable.
Does not extend the original warranty period after repair or replacement unless required by the manufacturer.
Customer Responsibilities
Customers are responsible for:
Using products according to the manufacturer’s instructions.
Protecting products from accidental damage.
Backing up all personal data before submitting devices for warranty service.
Intouch Mobile is not responsible for the loss of personal data stored on any device submitted for warranty repair.
Limitation of Liability
To the maximum extent permitted by law, Intouch Mobile shall not be liable for:
Loss of personal data
Loss of business
Loss of profits
Indirect or consequential damages
Delays caused by manufacturers or authorized service centres
Our liability is limited to the repair, replacement, or refund of the product where applicable.
Contact Us
If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us.
