Welcome to Intouch Mobile. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting, browsing, registering an account, or placing an order through our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website.
About Intouch Mobile
Intouch Mobile is a Sri Lankan retailer specializing in genuine mobile phones, tablets, smartwatches, accessories, audio products, computer accessories, smart devices, and related consumer electronics.
Website Usage
By using our website, you agree that you will:
Provide accurate information when placing orders.
Use the website only for lawful purposes.
Not interfere with the operation or security of the website.
Not copy, reproduce, distribute, or exploit any content without written permission.
Not attempt unauthorized access to our systems.
We reserve the right to suspend or terminate access for users violating these Terms.
Cookies
Our website uses cookies to improve browsing experience, remember customer preferences, analyze website traffic, and provide personalized services.
By using our website, you consent to the use of cookies in accordance with our Privacy Policy.
Intellectual Property
Unless otherwise stated, all content on this website, including:
Logos
Images
Product photographs
Product descriptions
Graphics
Icons
Website design
Source content
are the intellectual property of Intouch Mobile or their respective owners.
You may not copy, modify, distribute, republish, or reproduce any content without prior written permission.
Product Information
We make every effort to ensure product information is accurate.
However:
Images are for illustration purposes only.
Colours may differ depending on your display.
Manufacturers may change specifications without notice.
Packaging may vary.
Minor typographical errors may occur.
Intouch Mobile reserves the right to correct errors at any time.
Pricing
All prices displayed on our website are in Sri Lankan Rupees (LKR).
Prices may change without prior notice.
Although we strive for accuracy, pricing errors may occasionally occur. If a product has been incorrectly priced, we reserve the right to cancel the order and issue a full refund where applicable.
Customers are encouraged to confirm prices before placing high-value orders.
Product Availability
Products displayed on the website may become unavailable without notice.
If an ordered item is unavailable, we may:
Offer an alternative product
Wait for new stock (with customer approval)
Cancel the order and refund the payment
Availability shown on the website does not guarantee immediate stock.
Order Acceptance
Submitting an order does not automatically create a sales contract.
An order is considered accepted only after:
Payment has been verified (where applicable)
Stock has been confirmed
The order has been approved for dispatch
Intouch Mobile reserves the right to reject or cancel any order.
Payments
We accept payment methods made available during checkout, including:
Cash on Delivery (selected locations)
Bank Transfer
Visa
MasterCard
American Express (where available)
Online Payment Gateway
Installment partners (where available)
Orders may require additional verification for fraud prevention.
Delivery
Estimated delivery times are provided for customer convenience.
Delivery times may vary due to:
Customer location
Courier delays
Weather conditions
Public holidays
Stock transfers
Unexpected circumstances
Customers should inspect products before accepting delivery.
If visible physical damage exists, the shipment should be refused and reported immediately.
Delivery charges are non-refundable after successful delivery unless required by applicable law.
Store Pickup
Customers selecting Store Pickup should collect their order within the notified collection period.
Uncollected orders may be cancelled or refunded at the discretion of Intouch Mobile.
Warranty
Warranty periods vary depending on the manufacturer and product.
Warranty covers manufacturing defects only.
Warranty does not cover:
Physical damage
Liquid damage
Power surge damage
Unauthorized repairs
Software modifications
Rooted or jailbroken devices
Cosmetic damage
Normal wear and tear
The original invoice is required for all warranty claims.
Some brands may require warranty claims through the authorized service centre.
Warranty processing times vary depending on the manufacturer.
Returns & Refunds
Please refer to our Return & Refund Policy for detailed information.
Generally:
Returns are accepted only for manufacturing defects or incorrect items supplied.
Products must be returned with original packaging and accessories.
Change-of-mind purchases are not eligible for refunds.
Refund processing times depend on the original payment method.
Fraud Prevention
To protect customers and payment security:
Additional verification may be requested.
Large transactions may require identity verification.
Fraudulent transactions will be cancelled immediately.
Suspicious orders may be reported to relevant authorities.
Intouch Mobile reserves the right to refuse any order suspected of fraud.
WhatsApp & Customer Support
Messages sent through WhatsApp, Live Chat, Email, or Social Media may be recorded for:
Customer support
Quality assurance
Staff training
Security purposes
Customers should avoid sharing sensitive financial information through chat.
Hyperlinking
Organizations may link to our website provided:
The link is not misleading.
It does not imply sponsorship.
It does not damage our reputation.
It complies with applicable laws.
Use of our logo requires prior written permission.
Third-Party Links
Our website may include links to third-party websites.
Intouch Mobile is not responsible for:
Third-party content
Privacy practices
Products or services offered by external websites
Accessing third-party websites is at your own risk.
Limitation of Liability
To the fullest extent permitted by Sri Lankan law, Intouch Mobile shall not be liable for:
Loss of profits
Business interruption
Data loss
Indirect damages
Delayed deliveries
Website downtime
Our total liability shall never exceed the value of the purchased product.
Privacy
Customer information is collected and processed according to our Privacy Policy.
We respect customer privacy and do not sell personal information to third parties.
Changes to These Terms
Intouch Mobile reserves the right to modify these Terms & Conditions at any time.
Changes become effective immediately after publication on this website.
Continued use of the website constitutes acceptance of the revised Terms.
Governing Law
These Terms & Conditions shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact Intouch Mobile through our Contact Us page, email, telephone, or official social media channels.
Thank you for choosing Intouch Mobile. We appreciate your trust and look forward to serving you with genuine products, competitive prices, and excellent customer service.
