Thank you for your purchase. We hope you are satisfied with your order from Intouch Mobile Pvt Ltd. However, if you find any manufacturing defect, malfunction, or fault with your purchased product, you may be eligible for a return or exchange subject to the terms below.
RETURN PROCESS
To initiate a return, please contact our customer service team via:
Our team will guide you through the return process.
If returning via courier, please securely package the item in its original packaging along with the original purchase invoice issued by Intouch Mobile Pvt Ltd and send it to:
Intouch Mobile Pvt Ltd 154 2/3 Main Street, Colombo 01100 Western Province, Sri Lanka.
Please note that customers are responsible for all return shipping charges unless the return is due to a verified defect or incorrect item supplied by us. We strongly recommend using a trackable courier service.
REFUNDS & EXCHANGES
Upon receiving your returned item, our technical team will inspect the product to verify the reported issue.
If approved, we will process your exchange or refund within seven (7) business days from the date we receive the returned item.
Refunds will be issued through the original payment method whenever possible.
CONDITIONS FOR RETURNS
To qualify for a return or exchange:
The item must be returned within the applicable warranty or return period.
The product must be accompanied by the original invoice.
The item must not show signs of misuse, physical damage, liquid damage, unauthorized repair, or modification.
All original accessories, manuals, and packaging must be included where applicable.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged unless found defective upon delivery:
Tempered Glass
Phone Covers and Cases
Screen Protectors
Clearance or Promotional Items
Products sold without warranty
Software, Digital Products, and Gift Cards
DEFECTIVE OR DAMAGED ITEMS
If you receive a defective, damaged, or incorrect product, please contact us within 24 hours of delivery with photos and your invoice details. We will arrange a replacement, exchange, or refund where applicable.
CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact us:
