Effective Date: July 13, 2026 Last Updated: July 13, 2026
Introduction
Welcome to Intouch Mobile Pvt Ltd (“Intouch Mobile”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit https://intouchmobile.lk, purchase products, create an account, or use any of our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
When placing an order, registering an account, contacting us, or subscribing to our services, we may collect:
Full Name
Email Address
Mobile Phone Number
Billing Address
Shipping Address
Province, City/District, and Postal Code
Company Name (where applicable)
Order History
Customer Account Information
We only collect information necessary to provide our services.
Payment Information
Online payments are securely processed through trusted third-party payment gateways.
Intouch Mobile does not store your complete credit card, debit card, or banking information on our servers.
Payment providers handle payment processing using secure encryption technologies.
Automatically Collected Information
When visiting our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Language Settings
Pages Visited
Time Spent on Website
Referral URLs
Date and Time of Visits
This information helps improve website performance and customer experience.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Keep you logged in
Remember your shopping cart
Save your preferences
Improve website performance
Analyze website traffic
Personalize content
You may disable cookies through your browser settings, although certain website features may no longer function correctly.
How We Use Your Information
We use your information to:
Process and deliver orders
Verify customer identity where necessary
Process payments
Manage customer accounts
Provide warranty and after-sales support
Respond to customer inquiries
Improve our website and services
Send order confirmations and delivery updates
Notify customers regarding warranties, recalls, or service announcements
Prevent fraud and unauthorized activities
Comply with legal obligations
Marketing Communications
With your permission or where permitted by law, we may send:
Promotional emails
SMS notifications
WhatsApp updates
Product announcements
Special offers
Discount campaigns
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us.
Sharing Your Information
We do not sell, rent, or trade your personal information.
However, we may share information with trusted service providers only when necessary to operate our business.
These may include:
Payment Gateway Providers
Courier and Delivery Companies
Website Hosting Providers
Google Analytics
Google Ads
Meta (Facebook & Instagram)
WhatsApp Business
Technical Support Providers
These providers are only permitted to use your information to perform services on our behalf.
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
Complete transactions
Provide warranty services
Maintain customer records
Meet legal and tax obligations
Resolve disputes
Prevent fraud
Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of personal information where legally permitted
Withdraw consent for marketing communications
Requests may be submitted using the contact information provided below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
We encourage users to review the privacy policies of those websites before providing personal information.
Children’s Privacy
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
